Shipping Policy
Shipping Policy (Germany & European Union)
This Shipping Policy applies to orders shipped within Germany, the European Union, and other supported international destinations.
is committed to delivering our customers' orders in a timely and efficient manner. Please review our shipping policies:
Processing time
All orders will be processed within 1–2 business days from the date the order is placed. If there are any issues or delays in processing the order, we will notify the customer via email or phone.
Wholesale order processing
Wholesale orders typically require 7–10 business days for processing due to their size and complexity.
Large wholesale orders may be shipped in multiple shipments from different warehouses.
Delivery times for wholesale orders may vary depending on the shipping destination and order size.
Wholesale orders are not eligible for retail promotions or coupons.
We reserve the right to cancel or modify wholesale orders that do not comply with our policies.
Cancellations
We cannot guarantee cancellations, but please email us at and we will try to cancel before the order is shipped. If it has already shipped, we can no longer cancel.
Shipping & Logistics Office
Friedrichstrasse 123
10117 Berlin
Germany
Shipping options
We offer a variety of shipping options to best fit our customers' needs. Options may include standard ground shipping or expedited shipping. Shipping rates may vary depending on the option selected and the destination of the order.
Shipping times
The estimated shipping time for standard shipping is typically 3–5 business days from the date the order is shipped. Expedited shipping may be available at an additional cost. Delivery times may vary depending on the carrier's service and unforeseen circumstances such as weather, customs clearance, local holidays, or other events.
Order tracking
Orders include a tracking number provided to the customer via email once the order is shipped. You can track your order using the tracking number on the carrier's website and/or in your account on our site when logged in.
Order marked as delivered but not received
Please check with household members and neighbors. If the package is still not found, contact the carrier directly regarding the delivery. We are not responsible for stolen or missing orders once they have been marked delivered by the carrier.
Order returned to sender
If your order was returned to us due to an incorrect address or an issue with the information you provided, we will refund you for the items purchased but not for shipping costs. Shipping charges are non-refundable.
Shipping restrictions
Some products may be restricted for shipment to certain locations due to local, national, or European Union regulations. If a product cannot be shipped to your location, we will notify you and refund that item. It is the customer's responsibility to ensure that products ordered are allowed in their location.
Temperature-related issues
Certain products may be affected by high temperatures during shipment. We are not responsible for temperature-related issues that may occur in transit, such as melting or spoilage. We recommend selecting an expedited option when available and, where offered, cold packaging or ice packs. Including ice packs does not guarantee that products will not be affected by heat during shipping.